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PHYSIOTHERAPY MUMMY MOT MENOPAUSE MOT PILATES CLASSES

 Privacy Policy

Effective date: 31/8/25

This privacy policy explains how I collect, use, and protect your personal information when you interact with Maternity to Menopause (physiotherapy services) and Susie Rasul Coach (coaching services).

Both brands are operated by:
Susie Rasul

Heaton Mersey

Stockport, SK4
Full business address available on request
Email: [[email protected]]

1. What information I collect

When you interact with either brand, I may collect:

  • Name

  • Email address

  • Phone number

  • Postal address (if required for bookings or invoices)

  • Health and medical details (for physiotherapy clients only)

  • Payment information (processed securely via third-party providers)

  • Information you share in coaching sessions, forms, or questionnaires

  • Technical data (e.g., IP address, browser type) through cookies or analytics

2. How I collect your information

I collect personal information when you:

  • Book a physiotherapy or coaching session

  • Sign up for an email list, challenge, or free resource

  • Contact me by email or through my websites/social media

  • Attend a class, workshop, or event

  • Visit my website (via cookies/analytics)

3. Why I collect your information

I use your information to:

  • Provide physiotherapy or coaching services

  • Respond to enquiries

  • Send relevant updates, resources, and offers (only if you’ve opted in)

  • Maintain records as required for legal, tax, and insurance purposes

  • Improve my websites and services

4. Sharing your information

I will never sell your personal information.
I may share it with trusted third-party service providers where necessary, for example:

  • Email platforms (e.g., Mailchimp)

  • Booking/payment systems (e.g., Stripe, PayPal)

  • Website hosting and analytics services

All third parties are required to keep your information secure and process it only in accordance with my instructions.

5. How I protect your information

  • Your data is stored securely on password-protected systems.

  • Any paper records are stored in a locked location.

  • Sensitive health information is only shared where legally required (e.g., insurance claims).

6. How long I keep your information

  • Physiotherapy records: kept for the period required by law (currently 8 years for adults in the UK).

  • Coaching and email list information: kept until you unsubscribe or request deletion.

7. Your rights

You have the right to:

  • Access the personal information I hold about you

  • Request corrections or updates

  • Ask for your data to be deleted (subject to legal obligations)

  • Withdraw consent for marketing at any time

You can do this by emailing: [email protected]

8. Cookies

My websites use cookies and analytics tools to improve your experience. You can disable cookies in your browser settings if you prefer.

9. Updates to this policy

This policy may be updated from time to time. The latest version will always be available on my websites.

If you have any questions about this privacy policy or how your information is handled, please contact me at:
📧 [email protected]

 

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