Coaching Terms & Conditions
Last updated: July 2026
1. Introduction
These Terms & Conditions apply to all coaching services provided by Susie Rasul Coach. By booking or participating in coaching sessions, workshops or programmes, you agree to these terms.
2. Coaching Services
Coaching is a collaborative process designed to help you gain greater self-awareness, clarity and confidence, and to support you in making meaningful changes in your personal or professional life.
Coaching is not counselling, psychotherapy, physiotherapy, medical treatment or crisis support. Coaching does not diagnose or treat mental or physical health conditions.
If, during our work together, I believe you would benefit from support outside the scope of coaching, I may recommend that you seek advice from an appropriate healthcare professional or other specialist.
3. Client Responsibility
Coaching is most effective when you actively engage in the process. You remain responsible for your own decisions, actions and outcomes throughout our work together.
While coaching can provide support, challenge and accountability, no specific results can be guaranteed.
4. Booking and Payment
Payment is required before your first session unless otherwise agreed.
For coaching programmes, payment plans may be available where stated.
Sessions will be confirmed once payment has been received.
5. Cancellation and Rescheduling
If you need to cancel or rearrange a session, please provide at least 24 hours' notice.
Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged in full.
If I need to rearrange a session due to unforeseen circumstances, an alternative appointment will be offered as soon as possible.
6. Confidentiality
Everything discussed during coaching sessions will be treated as confidential.
Information will only be shared where:
you give permission;
I am required to do so by law; or
there is concern that you or someone else may be at risk of serious harm.
7. Online Coaching
If sessions take place online, it is your responsibility to ensure you have a suitable internet connection and a private space where you feel comfortable talking.
If technical difficulties interrupt a session, we will make reasonable efforts to reconnect or rearrange the remaining time.
8. Resources and Materials
Any workbooks, handouts, recordings or resources provided as part of coaching remain the intellectual property of Susie Rasul Coach.
They are provided for your personal use only and may not be copied, shared, reproduced or sold without written permission.
9. Health and Wellbeing
If you are experiencing significant mental health difficulties, are in crisis, or require medical or psychological support, coaching may not be the most appropriate service.
Please seek advice from your GP or an appropriate healthcare professional where necessary.
10. Limitation of Liability
Every effort is made to provide a high-quality coaching service. However, coaching involves personal reflection and individual decision-making, and you remain responsible for the choices you make during and after coaching.
To the fullest extent permitted by law, Susie Rasul Coach accepts no liability for decisions or actions taken by clients following coaching sessions.
Nothing in these Terms excludes liability where it cannot legally be excluded.
11. Complaints
If you are unhappy with any aspect of the service, please contact me directly so that we can work together to resolve your concerns.
12. Changes to These Terms
These Terms & Conditions may be updated from time to time. The latest version will always be available on this website.